ISO Certification

IEC 61010-1:2010 specifies general safety requirements for the following types of electrical equipment and their accessories, wherever they are intended to be used.
a) Electrical test and measurement equipment
b) Electrical industrial process-control equipment c) Electrical laboratory equipment
This third edition cancels and replaces the second edition published in 2001. It constitutes a technical revision. This edition includes the following significant changes from the second edition, as well as numerous other changes.
- The scope of the standard has been expanded to include all locations where these products may be used, so that both professional and non-professional versions of these products are within the scope.
- The requirements for testing and measuring circuits (in various subclauses and the entirety of Clause 16) have been removed and included in a particular standard IEC 61010-2-030.
- Insulation requirements (6.7) have been completely rewritten.
- Additional requirements for protection against mechanical HAZARDS (Clause 7) have been included.
- Surface temperature limits (Clause 10) have been modified to conform to the limits of EN 563.
- Radiation requirements (Clause 12) have been modified, and take into account a distinction between intended emission and unintended emission.
- Requirements for reasonably foreseeable misuse and ergonomic aspects have been added (Clause 16).
- A new clause (Clause 17) has been added to deal with HAZARDS and environments not covered by the standard, along with a new informative annex (Annex J) dealing with RISK assessment.
- A new informative annex (Annex E) addresses methods of reducing the POLLUTION DEGREE of a micro-environment.
- Requirements for the qualification of coatings for protection against POLLUTION have been added (Annex H).
- A new informative annex (Annex I) has been added to further explain how to determine the WORKING VOLTAGE of a MAINS CIRCUIT.
The contents of the corrigendum 1 of May 2011, the interpretation sheet 1 of February 2013 and the corrigendum 2 of October 2013 have been included in this copy. 
What is IEC 61010?

IEC 61010 provides safety guidelines and requirements for electrical equipment used in various settings, including laboratories, measurement and control systems, and similar environments. Its primary objective is to ensure the safety of personnel who work with or are in proximity to such equipment.

The standard covers a wide range of electrical equipment, including but not limited to:

• Medical laboratory equipment
• Electrical medical equipment
• Test and measurement instruments
• Industrial process control equipment
• Electrical test equipment
• Automatic control systems

IEC 61010 specifies safety features, protective measures, and performance requirements for these types of equipment as well as addresses various potential hazards, such as electrical shock, fire, mechanical hazards, and hazards related to energy sources.

Benefits of IEC 61010

Compliance with IEC 61010 is essential for manufacturers, designers, and users of electrical equipment, as it helps ensure the safety of both operators and the surrounding environment. The standard is regularly updated and revised to keep pace with technological advancements and evolving safety practices.

 

IEC 61010 also helps identify and mitigate potential risks associated with electrical equipment. The standard addresses a wide range of hazards, including electrical, mechanical, and energy-related risks. By incorporating safety features and protective measures outlined in the standard, the likelihood of accidents, injuries, and property damage can be significantly reduced.

RoHS
RoHS stands for Restriction of Hazardous Substances, which is also known as the Directive 2002/95/EC. It includes the restrictions for the use of certain hazardous substances in electrical and electronic equipment. RoHS is a WEEE (Waste of Electrical and Electronic Equipment). The European Directive on the Restriction of Hazardous Substances (RoHS) holds electrical and electronic equipment companies directly responsible for the chemical compliance of their products. This means all products must conform to strict standards, provide extensive compliance documentation, and ensure that electrical and electronic products sold in the EU do not contain lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls (PBBs), and polybrominated diphenyl ethers (PBDEs) above the legal threshold. Manufacturers, owners, retailers, and importers alike need to ensure that their products comply in order to be distributed and sold in the EU.

In India, demand for electronic products is increasing widely, due to which the environment and human health are in danger. Furthermore, rapidly evolving technologies encourage consumers to discard electronic devices quickly, resulting in an alarming increase in the amount of electronic trash. Keeping this in consideration all the harmful effects of electronic waste, The Ministry of Environment and Forest (MoEF) and the Government of India implemented the Restriction of Hazardous Substance, which in India is known as Electronic waste.

Depending on the size of the Indian legal entity and the type of imported devices, you may be subject to WEEE or RoHS responsibilities if you produce or import electronic products in the Republic of India.

SUBSTANCES PROHIBITED UNDER ROHS CERTIFICATION

1. Polybrominated Diphenyl Ethers (PBDE)
2. Polybrominated Biphenyls (PBB)
3. Hexavalent Chromium (CrVI)
4. Cadmium (Cd)
5. Mercury (Hg)
6. Lead (Pb)

EXEMPTED PRODUCTS UNDER ROHS CERTIFICATION

1. Military and National Defense products
2. Products that do not rely on electricity as their major source of energy
3. Products whose primary function does not necessitate the use of electricity
4. Sub-assembly or component of an exempted product category
5. Products that support micro, small, and medium-sized manufacturing and service firms, as defined by the Micro, Small, and Medium-Sized Enterprises Development Act of 2006.
6. Batteries
7. Radioactive waste

RoHS Certification Services

Intertek does more than simply help our customers comply, we give them a competitive advantage by partnering with them every step of the way to establish a detailed product file upon application that contains:

• Declarations of Conformity (DoC)
• Test reports 
• Materials declarations from the suppliers of materials and/or components

All compliance documents are subject to review and samples are required for RoHS 6-substance verification and testing of homogeneous materials. In addition, manufacturer site audits and surveillance for process management control will be implemented and executed to ensure compliance.

This unique Intertek certification scheme essentially offers:

• A trusted third-party partnership in RoHS self declaration 
• Assurance that products and accompanying documentation has been independently reviewed and certified by a competent third party 

ISO 10002 Customer Satisfaction. Complaints Handling

Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful.

What is ISO 10002 Customer Satisfaction. Complaints Handling?

Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.

What are the benefits of customer complaint management?

• Achieve operational efficiency to identify trends and causes of complaints
• Resolve more complaints by adopting a more customer-focused approach
• Engage staff with new customer service training opportunities
• Integrate ISO 10002 with ISO 9001 to improve overall efficiency
• Monitor and continually improve your complaints handling process.

Implementing ISO 10001 customer complaints management

There are many reasons to work with us to introduce and implement customer complaints management. That’s because we established the first complaints management system standard in 1999 (BS 860). This provided the foundations for the international standard ISO 10002. We can use this experience and knowledge to help you become an expert in managing customer complaints with your own ISO 10002 management system.

Top tips for implementing ISO 10002

1. Get commitment and support from senior management.
2. Engage the whole business with good internal communication.
3. Compare existing management processes with ISO 10002 requirements. 
4. Get customer feedback on current complaints management.
5. Establish an implementation team to get the best results.
6. Map out and share roles, responsibilities and timescales.
7. Adapt the principles of ISO 10002 management systems to your business.
8. Motivate staff involvement with training and incentives.
9. Train staff to understand and use the ISO 10002 management system.
10. Regularly review your ISO 10002 system to make sure it remains effective and that you are continually improving it.

ISO 3834 is regarded as the welding quality requirement benchmark of the 21st century and certified compliance means global recognition of a company's capabilities. The ISO 3834 standard is a tool for the control of the entire welding process from design to final handover.

SO 3834-1:2005 provides criteria to be taken into account for the selection of the appropriate level of quality requirements for fusion welding of metallic materials, among the three levels specified in ISO 3834-2:2005 ISO 3834-3:2005 and ISO 3834-4:2005. It applies to manufacturing, both in workshops and at field installation sites.

ISO 3834-1:2005 does not specify requirements for a total quality management system. However, quality management system elements where their inclusion will complement ISO 3834 are defined.

The Quality Management System is subject to EN ISO 3834-2,3,4. DIN/ČSN EN 15085 for the certification levels CL 1 to CL 4 currently applies to the competence of manufacturers in welding of railway vehicles and components. This applies for welding both in the workshop and on site. In relation to the specific Product Code, it determines the quality requirements of the welding work at three levels – higher – grade 2, medium – grade 3 and basic – grade 4. The required certification level is linked to specific applications and the relevant Product Code.
If the company has a certified quality system according to EN ISO 9001:2008 requirements, the certification level of the welding quality system according to EN ISO 3834-2 is also required. The quality system according to this standard is compatible with ISO 9001.
Certification of the manufacturers and assembly organizations (both in the workshop and on site) according to EN ISO 3834-2, 3, 4 – Quality requirements for fusion welding of metallic products. The standard consists of 6 parts:
Part 1: Criteria to be taken into account for the selection of the appropriate level of quality requirements are
Part 2: Comprehensive quality requirements
Part 3: Standard quality requirements
Part 4: Production requirements
Part 5: The documents with which it is necessary to conform to claim to the quality requirements of EN ISO 3834-2,3,4
Part 6: Guidelines for implementing ISO 3834
Special Welding Process is widely used in many key and small engineering and construction companies as an integral part of the main implementation process, affecting in various degrees the production of the final product. It is also often used in the foundry by means of repair welding. After its professional application, the product can be considered conforming.
The application of welding methods can be found in conjunction with simple products, up to very complex units, according to various product standards and legislative regulations. Our company deals with conformity assessment mainly in the so-called regulatory area where the conformity of the product with precisely defined Product Codes and legislative definitions for a given area is demonstrated. These are mainly links to the following areas of industry:
• pressure vessels
• pressure equipment
• boiler bodies
• nuclear facilities
• steel structures
• steel bridge structures
• aluminium structures
• railway vehicles, etc.

ISO/IEC 27001

ISO/IEC 27001 is the world's best-known standard for information security management systems (ISMS). It defines requirements an ISMS must meet.

The ISO/IEC 27001 standard provides companies of any size and from all sectors of activity with guidance for establishing, implementing, maintaining and continually improving an information security management system.

Conformity with ISO/IEC 27001 means that an organization or business has put in place a system to manage risks related to the security of data owned or handled by the company, and that this system respects all the best practices and principles enshrined in this International Standard.

Why is ISO/IEC 27001 important?

With cyber-crime on the rise and new threats constantly emerging, it can seem difficult or even impossible to manage cyber-risks. ISO/IEC 27001 helps organizations become risk-aware and proactively identify and address weaknesses.

ISO/IEC 27001 promotes a holistic approach to information security: vetting people, policies and technology. An information security management system implemented according to this standard is a tool for risk management, cyber-resilience and operational excellence.

Benefits

•   Resilience to cyber-attacks
•  Preparedness for new threats
•  Data integrity, confidentiality and availability
•  Security across all supports
•  Organization-wide protection
•  Cost savings 

1. Confidentiality
   → Meaning: Only the right people can access the information held by the organization.
   ⚠ Risk example: Criminals get hold of your clients’ login details and sell them on the Darknet.
2. Information integrity
   → Meaning: Data that the organization uses to pursue its business or keeps safe for others is reliably stored and not erased or damaged.
   ⚠ Risk example: A staff member accidentally deletes a row in a file during processing.
3. Availability of data:
   → Meaning: The organization and its clients can access the information whenever it is necessary so that business purposes and customer expectations are satisfied.
   ⚠ Risk example: Your enterprise database goes offline because of server problems and insufficient backup.

An information security management system that meets the requirements of ISO/IEC 27001 preserves the confidentiality, integrity and availability of information by applying a risk management process and gives confidence to interested parties that risks are adequately managed.

 

• Reduce your vulnerability to the growing threat of cyber-attacks
• Respond to evolving security risks
• Ensure that assets such as financial statements, intellectual property, employee data and information entrusted by third parties remain undamaged, confidential, and available as needed
• Provide a centrally managed framework that secures all information in one place
• Prepare people, processes and technology throughout your organization to face technology-based risks and other threats
• Secure information in all forms, including paper-based, cloud-based and digital data
• Save money by increasing efficiency and reducing expenses for ineffective defence technology

ISO 21001 Certification for Educational Organization Management System (EOMS) provides a framework for establishing flexible, transparent and inclusive classrooms and enables an organization to provide personalized learning to meet the needs and requirements of the individual learner. It helps educational organizations to implement the best practices and aims to improve the quality of education by providing the necessary training to the teachers.

 

ISO 21001 certification promotes a learner-centric approach and actively engages learners in their own learning. It was published in 2018 by the International Organization for Standardization (ISO) to allow educational institutions to provide high-quality services. It promotes equitable and accessible education for all and offers more personalized learning for learners with special needs and distance learners.

Which Educational Organizations can apply for ISO 21001 Certification?

 

Any educational organization can apply for ISO 21001 certification, including private and private, regardless of size, nature and location. A list of organizations that can go for ISO 21001 certification for Educational Organization Management System (EOMS) is as follows:

 

1. Pre-schools
2. Colleges
3. Adult Education Centers
4. Vocational Education Centers
5. Tutoring or Coaching Centers
6. Training Institutes
7. Special Education Schools
8. Universities
9. K-12 Schools

Principles of ISO 21001 Certification

The Educational Organization Management System (EOMS) is not restricted to schools and universities, but organizations that use the curriculum to impart knowledge can apply for ISO 21001 certification. ISO 21001 Certification for Educational Organization Management System (EOMS) follows 11 principles. These are:

 

• Focus on learners and other beneficiaries – It promotes student-centred learning and focuses on the needs and requirements of individual learners.

 

• Visionary leadership – It focuses on engaging all learners and defines competence standards for all staff to achieve the mission, vision and objectives of the organization.

 

• Engagement of people – It aims to provide training and develop competence to ensure that all the people involved are empowered, competent and engaged in delivering values.

 

• Process approach – It aims to establish a coherent system to achieve consistent and predictable results. It reviews processes and focuses on adopting efficient and effective processes to improve the functioning of the organizations.

 

• Improvement – It follows the principle of continual improvement to sustain growth and eliminates factors that might cause unintended outcomes.

 

• Evidence-based decisions – Decisions are based on analysis and evaluation after reading the prior information and data to achieve the intended outcomes.

 

• Relationship Management – It is equally necessary for an organization to maintain a relationship with customers, stakeholders and other beneficiaries to sustain growth.

 

• Social Responsibility – An organization must behave in a socially responsible manner to ensure long-term success and sustainable growth. The International Organization for Standardization (ISO) has developed ISO 26000 certification solely dedicated to Social Responsibility.

 

ISO 22000:2018

This document specifies requirements for a food safety management system (FSMS) to enable an organization that is directly or indirectly involved in the food chain:

a) to plan, implement, operate, maintain and update a FSMS providing products and services that are safe, in accordance with their intended use;

b) to demonstrate compliance with applicable statutory and regulatory food safety requirements;

c) to evaluate and assess mutually agreed customer food safety requirements and to demonstrate conformity with them;

d) to effectively communicate food safety issues to interested parties within the food chain;

e) to ensure that the organization conforms to its stated food safety policy;

f) to demonstrate conformity to relevant interested parties;

g) to seek certification or registration of its FSMS by an external organization, or make a self-assessment or self-declaration of conformity to this document.

All requirements of this document are generic and are intended to be applicable to all organizations in the food chain, regardless of size and complexity. Organizations that are directly or indirectly involved include, but are not limited to, feed producers, animal food producers, harvesters of wild plants and animals, farmers, producers of ingredients, food manufacturers, retailers, and organizations providing food services, catering services, cleaning and sanitation services, transportation, storage and distribution services, suppliers of equipment, cleaning and disinfectants, packaging materials and other food contact materials.

This document allows any organization, including small and/or less developed organizations (e.g. a small farm, a small packer-distributor, a small retail or food service outlet) to implement externally-developed elements in their FSMS.

Internal and/or external resources can be used to meet the requirements of this document.

ISO 22000 sets out the requirements for a food safety management system and can be certified to it. It maps out what an organization needs to do to demonstrate its ability to control food safety hazards in order to ensure that food is safe. It can be used by any organization regardless of its size or position in the food chain.

ISO 22000 is a food safety management system by the International Organization for Standardization (ISO) which is outcome focused,^[1] providing requirements for any organization in the food industry with objective to help to improve overall performance in food safety. These standards are intended to ensure safety in the global food supply chain. The standards involve the overall guidelines for food safety management and also focuses on traceability in the feed and food chain.

Food safety[edit]

Food safety refers to all those hazards, whether chronic or acute, that may make food injurious to the health of the consumer.^[2]ISO 22000 standard[edit]

ISO 22000 is the most popular voluntary food safety international standard in the food industry with 51,535 total number of sites (as per the ISO Survey 2022). The ISO 22000 family are international voluntary consensus standards which align to Good Standardization Practices (GSP)^[3] and the World Trade Organization (WTO) Principles for the Development of International Standards.^[4] Defining the requirements for a Food Safety Management System (FSMS) and incorporating the following elements which as defined as FSMS principles:

• system management
• prerequisite programs
• HACCP principles

ISO 45001:2018

ISO 45001 is an international standard that specifies requirements for an occupational health and safety (OH&S) management system. It provides a framework for organizations to manage risks and improve OH&S performance.

The standard establishes criteria for an OH&S policy, objectives, planning, implementation, operation, auditing and review. Key elements include leadership commitment, worker participation, hazard identification and risk assessment, legal and regulatory compliance, emergency planning, incident investigation and continual improvement.

ISO 45001 utilizes the Plan-Do-Check-Act methodology to systematically manage health and safety risks. It applies to organizations of all sizes and can be integrated with other ISO management system standards.

Why is ISO 45001 important?

Implementing ISO 45001 provides significant value to organizations looking to reduce workplace incidents and demonstrate OH&S commitment. Benefits include:

• ISO 45001 provides an internationally-recognized framework for managing occupational health and safety risks. It enables organizations to systematically assess hazards and implement risk control measures, leading to reduced workplace injuries, illnesses and incidents.
• Adopting the standard shows employees and external stakeholders that the organization is committed to worker health, safety and wellbeing. This boosts reputation, morale and retention.
• The standard requires complying with OH&S regulations, ensuring legal conformity. It also promotes proactive risk management, potentially lowering insurance premiums.
• By requiring emergency preparedness and response protocols, ISO 45001 strengthens organizational resilience against safety threats and crises.
• The framework of plan, do, check act means the OH&S system can continually improve and evolve, enhancing long-term worker health and safety performance.

In summary, ISO 45001 enables organizations to better protect their workers and manage OH&S risks, making it an essential standard worldwide.

 

Benefits

•  Framework to systematically manage OH&S risks
•  Reduced workplace incidents and injuries
•  Demonstrated commitment to worker health and safety
•  Ensured compliance with OH&S regulations
•  Increased organizational resilience
•  Continual improvement of OH&S performance

An ABMS based on ISO 37001 is intended to help organizations effectively prevent, detect, and respond to bribery. Other forms of corruption, such as fraud, are not covered by the standard. The requirements of the standard are generic and applicable to all organizations, regardless of their type, size, and sector (public, private, or not-for-profit). Furthermore, ISO 37001 can be used to tackle bribery by or of the organization as well as direct and indirect bribery.

SO 37001 follows the High-Level Structure (HLS) and shares the common terminology with other management system standards developed by ISO. This means that an ABMS can either be established as a stand-alone management system, be part of an overall compliance management system based on ISO 37301, or be integrated with other management systems based on standards such as ISO 37002, ISO 9001, and ISO 45001. 

ISO 37001 benefits to organizations

Implementing an ABMS based on ISO 37001 can be a good strategic decision to demonstrate an organization’s commitment to effectively prevent, detect, and respond to bribery. Organizations seeking an effective ABMS will have to demonstrate their commitment to prevent bribery by establishing policies, procedures, and controls which contribute in reducing bribery risks. Nevertheless, the requirements of ISO 37001 are generic; therefore, organizations will have plenty of freedom to establish an ABMS which best suits their needs. 

Some of the benefits that organizations would obtain by implementing an ABMS based on ISO 37001 include:

 

• Improved ability to detect, prevent, and respond to bribery by or of the organization
• Opportunity to certify the ABMS by undergoing a conformity assessment from an accredited conformity assessment body
• Establishment of processes that allow proper due diligence of prospective personnel and business associates
• Opportunity to contribute in the global fight against bribery
• Opportunity to shape, improve, or transform the culture of an organization
• Improved ability to respond, mitigate, and deal with the consequences if a bribery case occurs
• In certain jurisdictions, the existence of an internal mechanism to address bribery issues can reduce penalties in cases of wrongdoing

ISO 37001:2016 specifies requirements and provides guidance for establishing, implementing, maintaining, reviewing and improving an anti-bribery management system. The system can be stand-alone or can be integrated into an overall management system. ISO 37001:2016 addresses the following in relation to the organization's activities:

· bribery in the public, private and not-for-profit sectors;

· bribery by the organization;

· bribery by the organization's personnel acting on the organization's behalf or for its benefit;

· bribery by the organization's business associates acting on the organization's behalf or for its benefit;

· bribery of the organization;

· bribery of the organization's personnel in relation to the organization's activities;

· bribery of the organization's business associates in relation to the organization's activities;

· direct and indirect bribery (e.g. a bribe offered or accepted through or by a third party).

ISO 37001:2016 is applicable only to bribery. It sets out requirements and provides guidance for a management system designed to help an organization to prevent, detect and respond to bribery and comply with anti-bribery laws and voluntary commitments applicable to its activities.